RETURNS & EXCHANGES

We accept returns and exchanges within 14 days of delivery for unworn, unwashed items with original tags attached.

• Items must be in original condition
• Sale items are final sale unless faulty
• Swimwear and intimates cannot be return ed for hygiene reasons

To initiate a return, please contact our customer service team at admin@elisab.com.au with your order number and reason for return.

• Include photos if the item is faulty or damaged
• We will provide return instructions within 24 hours
• Returns must be sent within 7 days of approval

Eligible approved returns will be issued as store credit rather than a refund to the original payment method. Store credit will be processed within 2 - 5 business days after we receive and inspect your return.

• Store credit will be emailed to the address used when placing your order.
• Store credit is valid for 3 years from the date of issue.
• Original shipping charges are non-refundable.
• Store credit can be used on any full-priced or sale item unless otherwise stated.
• If your return is approved, you will receive an email confirmation once your credit has been issued.

All sale items are final sale and cannot be returned or exchanged unless faulty or damaged upon arrival.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

• We recommend using tracked shipping
• ELISAB is not responsible for lost returns
• Australian customers: use Australia Post for fastest processing